Top 5 Myths about Public Adjusters, BUSTED!

Every profession comes with it’s fair share of rumors, myths and wives-tales; public adjusting is no different!  During storm season insurance claims are filed by the thousands, and lots of people hear about public adjusting for the first time and start to do a little research before committing. Often, though the statistics are clear that using public adjusters greatly increases your chances of getting the maximum payout on an insurance claim, people creep their way to the forefront of places like social media to nay-say inquiring minds with tall tales of fraud and fluffed up, exaggerated myths.  These myths somehow make their way to the forefront of almost every post about insurance, circulated by various angry industry employees and a few salty policyholders.  Policyholders whom public adjusters or any other professional has wronged need to voice their experience so others can learn from it, but licensed insurance professionals who do the same are breaking a state code of ethics.

While bad apples are found in every industry, most legally state-licensed public insurance adjusters who have practiced for more than a year comply with state laws regarding ethical practices.  If you’re wondering how to pick a qualified public adjuster and the pros and cons, we discuss it thoroughly in our blog post, The Pros and Cons of Using a Public Adjuster. Keep scrolling to see those public adjuster myths busted!


These are 5 of the BIGGEST and most Outrageous myths about Public Adjusters that we’ve heard:


FALSE: Public adjusters fees are capped by the state on how much they can charge on each claim, and each claim takes a lot of time and effort to process.

During a declared state of emergency, public adjusters in most U.S. states are typically allowed to charge 10% of the total claim on residential claims (note: this does not apply in Louisiana, as the state statutes are significantly different for public adjusting), no matter how time-consuming or complicated the claim is.  Also, the state requires that the fee amount is clearly stated on the contract that both the policyholder and the public adjuster must sign.

While every public adjuster carries a different work ethic, most public adjusters file ALL of the claims paperwork, investigate and scope the property (which includes tons of measurements, photographs and notes), write-up a professional, detailed damage estimate and report, meet with insurance personnel more than once at the property to investigate and discuss, and make innumerable phone calls and emails throughout the process.  A public adjuster’s main objective is to build a case to present to the insurance company on your behalf, and that is a lot of work.


FALSE: Public Adjusters MUST be fingerprinted and pass a background check to apply for a license.

Not only are criminal charges frowned upon, but they also lead to a permanent bar from being able to even apply for licensure.  Public adjusters who commit crimes while licensed are punished with revocation of their license, fines, and even jail time, depending on the charge.  Here is a quote from the State of Florida’s website to find out more about the rigorous requirements:

“Persons who have committed certain felonies are permanently barred from applying for licensure. Other felonies and certain misdemeanors require the applicant to wait for a disqualifying period to lapse before applying for licensure. The permanent bar and the disqualifying periods apply regardless of whether adjudication was withheld or an applicant’s civil rights have been restored.
An applicant who has committed a felony of the first degree, a capital felony, a felony involving money laundering, fraud, or embezzlement, or a felony directly related to the financial services business is permanently barred from applying for a license. This bar applies to convictions, guilty pleas, or nolo contendere pleas, regardless of adjudication, by any applicant, officer, director, majority owner, partner, manager, or other person who manages or controls any applicant.” 


FALSE: Insurance companies are regulated by the state code of ethics which does not allow gauging.

While insurance companies tend to dislike it when you hire a Public Adjuster (because they end up paying out 747% more), they cannot go up on your insurance premium because of that reason. If insurance premiums are raised, it’s usually when many claims are being filed in one small area and the entire region’s premiums will go up, not just yours.


FALSE:  Because of the state code of ethics, they cannot drop your coverage to retaliate. While your insurance carrier can choose to non-renew your policy for ANY reason they see fit after your policy period is up, they cannot suddenly drop your coverage because you’ve decided to hire an advocate.  Usually, insurance carriers only drop coverage if you stop paying your premiums or a loss is deemed negligent.
(Example: You fell asleep with a cigarette in your mouth and subsequently burned your house down.)


FALSE:  Insurance carriers agree to pay the negotiated amount, they are not defrauded. Many are under the impression that Public Adjusters somehow defraud insurance carriers into paying out outrageous amounts of money so that they can capitalize off of it, leaving the poor carrier broken and penniless.  Be sure not to confuse your local agent with the insurance company.  They are not one and the same.  Insurance companies are billion-dollar businesses that don’t want a pity party or your allegiance; they want your business.  Local agents simply sell you a policy and collect premiums for the insurance carrier but are a separate business.
Public Adjusters build a case for the policyholder using state statutes, building codes, and insurance intel and they present it to the insurance carrier.  Then, the insurance company tries to refute the case, much like a trial case.  The two go back and forth, negotiating until a fair settlement is reached.  Once the settlement is reached, the carrier issues payment to the policyholder and the Public Adjuster.  There is no trickery or fraud, and it’s simply that the insurance company sees the loss for what it truly is and agrees to pay what is owed.  No, they don’t like it, but they agree, nevertheless, to pay the proper amount.  Insurance fraud is a serious offense and not many adjusters get away with it.  If an adjuster is found to have committed fraud, they lose their license, pay fines and face criminal charges.  Not only that, but they are NEVER aloud to apply for licensure again.  Most Adjusters are not willing to put it all on the line for a few extra bucks.

The most important thing when considering hiring a public adjuster is to do your homework.  Just like you would for any professional service, you should research reviews of company history and ask for references.  The government study by OPPAGA determined that by hiring a public adjuster, policyholders get a 747% higher claim payout than if they attempt to file a claim alone.  A difference that big, my friends, is worth a little research.  If you have a claim or think you might contact Noble Public Adjusting Group, a leader in the industry.

Check Out Our Reality TV Show, “Insurance Wars”

A lot of what we do appears on our hit TV show “Insurance Wars”. We created this show to shed light on the actual battle between the insurance adjuster and the public adjuster to settle a claim for our clients. “Insurance Wars” allows clients to share their personal stories of their life being turned upside down after being affected by natural disasters, and in desperate need of help and advice. The misconception of public adjusters gets proven false after Noble interjects the expertise and knowledge our employees provide. 

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