They are licensed insurance professionals that work for the public to represent policyholders when they’ve experienced damages or a loss. They are highly regulated by the state in which they practice, who make sure that the PA is operating according to state standards and statutes. In the state of Florida, Public Adjusters must not only finish an insurance course and pass a state administered bar, but comply with fingerprinting and background checks, be bonded for $50,000, and then apprentice under another licensed Public Adjuster for an entire year. For more details click here.
Insurance mediation refers to the process of settling disputes arising from certain types of insurance claims. The dispute will be between the insured and the insurance company. The Insurance company will have a representative to argue their prospective and thoughts on the insurance claim and the policyholder should have a representative to argue their prospective and thoughts on the claim. Many times policyholders go to mediation alone, which usually cost them a lot more than they bargained for. Both representatives come together at a scheduled time and place and hash out what a fair allotment will be. For more detail, please click here.
Insurance companies have their own adjusters that they send out to assess the legitimacy of an insurance claim, called Staff Adjusters or Independent Adjusters. They are very different from Public Adjusters. The first and most obvious difference is that they work for the Insurance company and NOT the policyholder. Public Adjusters work only for the public and are paid by the public, not the insurance company. They are also different in that it is much more difficult to become a state licensed Public Adjuster than a standard staff adjuster or independent adjuster. Another major difference is the apprenticeship. Staff and Independent adjusters are not required to apprentice for a year or any set amount of time as a trainee. The motive is different, the program is different, the testing is different, and of course the state license and regulation is different. A Staff or Independent can become a Public Adjuster, but they have to concede to all of the requirements and relinquish their current license as a Staff or Independent Adjuster. They cannot represent both the Insurance Company and the property owner, as that would be a major conflict of interest.
The Insurance company is made up of a multitude of people. While there is definitely some friction between Public Adjusters and Insurance companies in general, most of the negative emotions will be expressed toward your Public Adjuster from people in the corporate office during the negotiation phase,* and you won’t have to hear about it. We are professionals and we don’t take it personally. Your Insurance Agent (the person who sold you your policy) most likely will have no dealings with your claim whatsoever, so there should be no hard feelings. As a matter of fact a lot of agents refer their clients to us, because they can’t legally represent the policyholder and they want to keep their clients happy.
Negotiation* time can range from a few days to a few months, it really depends on how efficient your insurance company is. During this process our office staff will contact them almost daily by phone and e-mail to check the status of your claim, and to ensure that they are working on it steadily. Notes and status updates are recorded in our library of files, where you can login and see what’s happening with your claim. During a catastrophe, such as a hurricane, processing time can slow down drastically because of the influx of thousands of claims. Ideally a residential, non-catastrophic claim would be completed in 90 days. A multi-million dollar commercial property catastrophic claim can last up to two years, depending on the details. Because there are so many variables, it’s very difficult to say how long it will take for your specific claim. Feel free to ask your Noble claim processor, who knows your claim. If you have a claim with Noble, you can also access your file 24/7 by clicking on Check my Claim Status here or the icon on the home page of our site. For more details on how the process works, click here.
That’s what we do! An OPPAGA (government) report indicated that using a Public Adjuster increases your insurance pay out by 747% on average! Sometimes it more than that and sometimes it’s under that, but either way you spin it, you’ll have an advocate taking on the hassle and freeing you up to just continue on with your life. We at Noble work on a contingency* basis; if we don’t increase your claim, you don’t owe us a dime. Click here to receive your free claim inspection.
Claim and Property Inspection with Policy Consultation:
Free. For Noble to come to your property and inspect damages to see if you have a claim and go over your insurance policy, there is no charge whatsoever, and no obligation to sign a contract.
Our fee for Public Adjusting representation is listed on the contract that you will sign if you decide to have us represent you, so you’ll never have to question what we’re charging you. Fees are regulated according to state statutes that are different in every state, and Noble will clearly communicate the fees with you both in writing and verbally according to the latest state statutes.
Appraisal and Umpiring Services:
Our fee for Insurance Appraisal Services is $250 per hour, not to exceed 10% or 20% of the claim, depending on the claim type.
Our Umpiring fee is $500 per hour.
Expert Witness fee is $1000 per hour and includes court preparation time.
Our fee for creating a professional Xactimate estimate is 1% of the estimate total. If you’ve signed a Public Adjusting contract your estimate is included and you will not be billed separately for that service.
Of course! There’s a disclaimer on the contract that explains the amount of time to cancel the contract per your state’s statutes. The cancellation must be done in writing and sent by certified mail to Noble Public Adjusting Group. This is a state requirement from the Department of Financial Services and we must send a copy to your Insurance company and keep one on file for the state. You cannot cancel via phone or email because of the regulations set forth by the state.